To have a successful call, you must have:
- Mac/PC/Chromebook with camera, microphone, and speakers
- Internet connection with at least 750kb/s download and upload speeds
- Google Chrome or Mozilla Firefox (latest release versions)
- Make sure TCP ports 80 and 443 are open (sometimes firewalls will block these ports, ask your IT team if you can't connect with someone if this is causing it)
- Download the iOS from the App Store or use Google Chrome on your Android device
- Use the iOS app to sign-in to your account or check-in as a patient
What is "Tele-psychology"?
The practice has been in place for over 20 years at the Department of Veterans Affairs and other government organizations that serve patients in rural areas. However, over the last decade, more psychologists have begun offering “Tele-practice” also often referred to as “Tele-psychology” or the newer term, “Tele-mental health” and the older, more generic “Telehealth”. The terms refer to providing psychological services remotely, via telephone or videoconferencing.
Tele-psychology is defined by Plans as a method of delivering behavioral health services using interactive telecommunications when the member and the behavioral health provider are not in the same physical location. Telecommunications MUST be the combination of audio and live, interactive video.
Under California law, "Tele-health" or "Tele-psychology" is the delivery of health care services using information and communication
technologies to Consult, Diagnose, Treat, or Educate a patient while the patient is at an “originating site” and the health care provider
is at a “distant site.”
Is Tele-psychology private and secure?
Yes, but only when it is conducted using an encrypted platform that was designed for this purpose. Consumer apps like Facetime and Skype are not secure enough for video visits.
Is the quality of care the same as an in-person visit?
The quality of Tele-psychology as a method of healthcare delivery is confirmed by decades of research and demonstrations. Tele-psychology has been found to be a safe, cost-effective, and convenient way to provide healthcare services.
Is tele-psychology technology difficult to use?
Of course, this depends on the specific application, but in general, Tele-psychology software is designed to be as easy to use as any other familiar modern applications. Patients and providers with a basic familiarity with online apps should be able to quickly figure out how to use a Tele-psychology application.
How does Dr. Bernous provide Tele-psychology services?
Dr. Bernous provides Tele-psychology services via secure Video Conferencing (HIPAA compliance) software by Doxy.com
What is the cost of Tele-psychology service and how to pay for it?
The cost varies depending on the length of each session, as well as the number of sessions desired. For specific details, please contact our office. The Tele-psychology service can be paid by most credit cards through our website.
Note that in some circumstances certain insurance carriers do not cover Tele-psychology services. Please check with your insurance carrier regarding how Tele-psychology or Tele-health is covered under your particular policy.